Every paid DeployHQ plan includes support. The channels available to you depend on your plan tier, shown on the pricing page in the **Support** column.

## What each tier includes

**Basic** — Email support via [support@deployhq.com](mailto:support@deployhq.com). We aim to reply on the next business day. Included on entry-level paid plans.

**Premium** — Email support and live chat from inside your DeployHQ account. Live chat is the fastest path during business hours; off-hours messages are picked up the next morning. Included on Pro, Business, and Enterprise plans.

**Premium + Calls** — Everything in Premium, plus the ability to request a one-on-one call with the support team for technical reviews, migration planning, or anything where a real-time conversation would help. Included on higher Enterprise tiers.

Free and Open Source plans do not include guaranteed support. You can still email us, but responses are best-effort and we prioritise paid tiers.

## Requesting a call

If your plan includes **Premium + Calls**, you can schedule a call by emailing [support@deployhq.com](mailto:support@deployhq.com) with:

- A short description of what you would like to cover
- Two or three time windows that work for you (please include your timezone)
- Anyone else from your team you would like included

We will confirm a time and send a calendar invite. Calls are typically 30 to 45 minutes and held over Google Meet unless you prefer another platform.

## Anything else

For all plans, the fastest path to a quick answer is still email — every message that reaches [support@deployhq.com](mailto:support@deployhq.com) is read and routed to whoever is best placed to help.