Resetting your password
DeployHQ logins are handled by our single sign-on service, DeployHQ Identity. You can reset your password from the login page if you've forgotten it, or change it from your Identity profile at any time.
Resetting a forgotten password
- Go to the DeployHQ login page at
https://<your-account>.deployhq.com. - Click the Forgot password? link below the password field.
- Enter the email address associated with your DeployHQ user and submit the form.
- If an account exists for that email, you'll receive a password reset email within a few minutes. Open it and follow the link to set a new password.
For security, the confirmation message is the same whether or not an account exists with that email -- this prevents the form from being used to discover valid user addresses. If you don't receive the email after a few minutes, check your spam folder and confirm you used the same address that's on your DeployHQ user.
Changing your password while logged in
If you're already signed in and want to rotate your password:
- Visit DeployHQ Identity and sign in.
- Open your profile settings and choose Change password.
- Enter your current password, then your new password twice, and save.
Your new password takes effect immediately. Any other browser sessions you have open will need to sign in again -- you can also revoke them from the Security settings page in DeployHQ.
Password requirements
DeployHQ enforces a minimum password strength to protect your account. See our strong password requirements for details on what's accepted.
When password reset is unavailable
There are two situations where the password reset flow doesn't apply:
- SSO is enforced on your account. If your account uses SAML single sign-on and password login has been disabled, the password reset form won't send an email. Sign in through your identity provider instead, and reset your password there.
- You haven't activated your account yet. New users receive an invitation email to set their initial password. If you try to reset before activating, we'll re-send the original invitation rather than a reset link. Check for that email and use it to complete activation.
If you still can't get in, contact our support team with the email address on the account and we'll help you recover access.
Programmatic password reset
If you build automation that needs to trigger password resets on behalf of users (for example, an admin tool or onboarding script), you can call the Reset Password API directly.