Support tiers

Every paid DeployHQ plan includes support. The channels available to you depend on your plan tier, shown on the pricing page in the Support column.

What each tier includes

Basic — Email support via support@deployhq.com. We aim to reply on the next business day. Included on entry-level paid plans.

Premium — Email support and live chat from inside your DeployHQ account. Live chat is the fastest path during business hours; off-hours messages are picked up the next morning. Included on Pro, Business, and Enterprise plans.

Premium + Calls — Everything in Premium, plus the ability to request a one-on-one call with the support team for technical reviews, migration planning, or anything where a real-time conversation would help. Included on higher Enterprise tiers.

Free and Open Source plans do not include guaranteed support. You can still email us, but responses are best-effort and we prioritise paid tiers.

Requesting a call

If your plan includes Premium + Calls, you can schedule a call by emailing support@deployhq.com with:

• A short description of what you would like to cover
• Two or three time windows that work for you (please include your timezone)
• Anyone else from your team you would like included

We will confirm a time and send a calendar invite. Calls are typically 30 to 45 minutes and held over Google Meet unless you prefer another platform.

Anything else

For all plans, the fastest path to a quick answer is still email — every message that reaches support@deployhq.com is read and routed to whoever is best placed to help.